Salon Policies
Appointments
Your stylist holds your appointment just for you, so we ask that if you must reschedule or cancel your appointment please provide us 48-hour notice. (510) 358-2286.
A deposit with a valid credit card is required to book all appointments. In the event you reschedule or cancel your appointment with less than 48 hours of your scheduled time or you 'no show', your deposit will be forfeited.
Kindly arrive on time for your appointment. If you arrive 15 minutes after your scheduled time we will do everything we can to accommodate you, but may not be able to provide the service(s) you originally booked. We will always do our best to take care of you.
Online Booking
Your stylist holds your appointment just for you, so we ask that if you must reschedule or cancel your appointment you please provide us with 48-hour notice.
An upfront payment is required to book all online appointments. In the event you reschedule or cancel your appointment wiith less than 48 hours of your scheduled time or you 'no show', your online payment will be forfeited.
Consultations
All consultations are complimentary at crush salon.
It is our priority to provide thorough consultations for all services provided at crush salon, however it is each client's personal responsibility to be upfront and honest about their hair history and to reveal any of the items listed below as they may cause negative reactions to salon chemical services.
- Allergy to bleach or hair color
- Use of henna or vegetable dye
- Use of box color
- Use of color remover
- Use of brazilian or keratin treatment
- Use of relaxer or perm
- Any damage caused to the hair or skin as a result of undivulged information during the consultation is not the responsibility of the salon or stylist.
Good Vibes Only
We are committed to always provide the utmost care, kindness and hospitality to all our clients. We reserve the right to refuse service to anyone who is rude, hostile or disrespectful towards any of our team members at any time.
Service
We strive to build trust and long term relationships with our guests, so if for any reason you are not completely happy with your service at crush salon, please call us within 10 days of your original service date and we will gladly provide you a complimentary adjustment service with your original stylist. Adjustment services are scheduled exactly like regular appointments and are provided at no charge. We do not offer refunds on any services.
Gift card
Crush gift cards are redeemable for all service and product purchases at crush salon. Gift cards do not expire. Gift cards cannot be returned or redeemed for cash.
Payment
We accept cash, apple pay, visa, mastercard, american express, and discover.